Support

This guide will assist you in making payment for unpaid invoices in your subscription. 

Note: If  the payment frequency of your subscription is yearly, then you will be able to renew your subscription 1 (ONE) month before it expires, however, any other payment frequencies (1, 3, 6, 9 months) will only be renewable 1 (ONE) week before the subscription expires.

You will receive notifications from the system as a form of reminder: 

   • 7 days before subscription end date (1 month if you have opted for the yearly plan) 

   • 3 days before subscription end date

   • on Subscription end date

   • 3 days after subscription end date (Grace Period) 

To make payment for any unpaid invoices, head to the Subscription Portal by clicking onto the circular arrow icon next to the notification bell. Then click onto it to access into the subscription portal.

Once you are in the subscription portal, click onto the payment tab displayed at the left panel of the subscription portal. Then click onto the checkbox to select the subscription that you would like to make payment and select Proceed Payment to proceed with the payment. 

You may double confirm the final amount to be paid and proceed by selecting Save and Pay.