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1800 88 7766
Knowledge base
Master Data
General
6
Location
Department
Currency
Numbering Format
Tax Code
View all 6
Accounting
6
Chart of Account
Account Type
Debtor
Creditor
Journal Type
View all 6
Sales & Purchase
6
Area
Credit Term
Sales Agent
Product
Product Category
View all 6
Sales
Transactions
3
Quotation
Invoice
Credit Note
Reports
2
Monthly Sales Analysis
Profit & Loss by Document
Recurring Invoice
1
How to Set Up a Recurring Invoice
Purchase
Transactions
3
Purchase Order
Purchase Invoice
Purchase Return
Reports
0
Accounting
Transactions
3
Cash Book Entry
Journal Entry
Knock Off Entry
Reports
9
Ledger
Journal of Transaction
Trial Balance
Profit and Loss Statement
Balance Sheet Statement
View all 9
Others
3
Bank Reconciliation
Customize Layout (Profit and Loss & Balance Sheet Statement)
Show Report Header for Financial Report
Stock
Transactions
2
Stock Adjustment
Stock Transfer
Reports
3
Product Profit Margin
Stock Card
Stock Balance
Others
2
Product Inquiry
Stock Card Report - Print Stock Transaction Only
Setting
Account Book Setting
8
Company Profile
Fiscal Year
Opening Balance
Stock Opening Balance
Periodic Stock Value
View all 8
Tax
Reports
3
Tax Transaction Listing
Tax Payment Collection
Outstanding Service Tax Listing
Functions
3
SST Processor
SST Instant Info
GST Processor (Singapore)
e-Invoice
Set Up in MyInvois Portal
7
Step 1 - First Time Registration at MyInvois Portal
Step 2(a) - Link your Company (For Sdn Bhd)
Step 2(b) - Link your Company (Sole Proprietorships / Enterprise / Partnership)
Step 3 - Add AutoCount as Intermediary in MyInvois Portal
Step 4 - Add AutoCount as ERP (Getting Client ID & Client Secret)
View all 7
Set Up Your Cloud Accounting Company for e-Invoice
6
Step 5 - Enable e-Invoice function in Cloud Accounting (including Interim Relaxation Period)
Step 6 - Update Your Company Profile with Tax Information
Step 7(a) - Collect & Update Your Customer's Tax Information (Method 1: Manual)
Step 7(b) - Collect & Update Your Customer's Tax Information (Method 2: Get TIN)
Step 7(c) - Collect & Update Your Customer's Tax Information (Method 3: Import from Excel)
View all 6
Submit Standard e-Invoice
1
How to submit e-Invoice and print e-Invoice with QR code
Submit Consolidate e-Invoice
1
How to do Consolidated e-Invoice
Submit Self-billed e-Invoice
1
Submit Self-billed e-Invoice (Copy from Purchase Invoice)
Document Inquiry
1
How to check the submission summary and submitted documents for e-Invoice
Cloud Accounting vs e-Invoice Illustrative Guide
1
Cloud Accounting vs e-Invoice Illustrative Guide
Bank Connection
Bank Integration
5
Maybank Integration
UOB Integration
Hong Leong Bank Integration
How to import Bank Transactions from File
Bank Integration Listing
Subscription
Subscription
13
How to register for Cloud Accounting
How to create company in Cloud Accounting
How to add and change billing party
How to subscribe
How to download Invoice
View all 13
OCR - Capture, Upload & Extract Data
OCR
2
CA Uploader
Document Scanner
Tools
Tools
2
Audit Trail
File Attachment
FAQs
General Topics
49
AutoCount Cloud Accounting Frequent asked features status
What is the differences between Periodic Inventory System & Perpetual Inventory System
Login error – Authentication callback error. Error: exp is in the past:161213478
How can I change the display language of Cloud Accounting?
How can I send document through Email or WhatsApp?
View all 49
Transactions
49
Unable to find/key in Product Code in Invoice / Purchase Invoice
How can I key in / select Expenses Account In Purchase Invoice
Everything about transaction's Discount
How to perform Contra / Offset customer and supplier outstanding
How to key in deposit received from Customer before item is delivered/Invoice is issued
View all 49
Tax
4
Tax Rounding Algorithm (Adaptive Rounding Algorithm)
Unable to delete SST Processor. It has been committed
How to set default Tax Code for transaction
Where to Change SST Taxable Period
e-Invoice
7
Error ‘Detail's classification code is required for e-Invoice document.’ when save/approve invoice
How to change the e-Invoice Start Date in AutoCount?
How to bulk refresh e-Invoice status
E-Invoice submission error: Minimum length is 8 characters - BUYER
Submit document error: 403 - Forbidden
View all 7
Design Report
39
How to resize Company Logo in Invoice Report
How to insert Bank Details using Label in Design Report
How to insert further description in Journal Entry Report
How to insert signature into Invoice
How to insert Product Code in Invoice Report
View all 39
OneSales Master Data
Common
3
Product Posting
Product
Product Category
Point of Sale
12
Auto Prompt
Credit Card
Debit Card
Discount
E-Wallet
View all 12
Marketplace Solution
5
Marketplace
Marketplace Product Category
Online Shop
Download Online Shop Product
Batch Upload Product
General
OneRewards
9
OneRewards Setup
How to enable Member
Master Data - Member Level
Master Data - Race
Master Data - Member
View all 9
Super Sales Analysis
1
Super Sales Analysis
Stock
2
Stock Transit
Stock Card Report
Tools
2
Background Task
Design Report
Point of Sale
Backend first time configuration
1
OneSales setup
Transaction
1
Pos Transaction
Posting
1
Pos Posting
POS FrontEnd
Installation & Configuration
2
Frontend first time configuration
Configuration Settings
Transactions and Functions
18
How to login OneSales POS
How to create a transaction
How make payment with Credit Card
How to make payment with Debit Card
How to make payment with Cheque
View all 18
PalmPOS
Setting to Kickstart PalmPOS
8
Step 1 - How to Install PalmPOS
Step 2 - How to Register for PalmPOS
Step 3 - How to Login to PalmPOS
Step 4 - How to Create New Company in PalmPOS
Step 5 - How to Setup for e-Wallet
View all 8
Master Data
4
Product
Product Category
Menu
Product Templates
Transaction & Function
9
How to Create Transaction
Open Item
Change Menu
Cash In / Out
Hold / Recall Bill
View all 9
Setup
6
How to login to PalmPOS
How to Create New Company in PalmPOS
User Login
Open Counter
Create Terminal
View all 6
Subscription
1
How to subscribe to PalmPOS (New User)
Payment Report
Reports
8
Cash Receipt Report
Cash In / Out Report
Cheque Report
Close Counter Report
Credit Card Report
View all 8
Sales Report
Reports
11
Daily Sales Report
Discount Report
F.O.C Product Listing Report
Open Product Listing Report
Listing By Tax Code Report
View all 11
Management Report
Reports
3
Payment Analysis Report
Pos Profit Margin Report
Time Analysis Report
Miscellaneous Report
Reports
2
Pos Terminal Audit Trail
Staff Attendance Report
Marketplace Solution (Cloud Acc)
Configurations
2
OneSales setup (Marketplace > OneSales)
OneSales Marketplace: Demo Mode
Online Shop Order
1
How to sync Online Shop Order and Post to Account
Online Shop Return
0
Online Shop Payment
1
How to sync Online Shop Payment
Marketplace Solution (V2)
Configurations
2
OneSales setup (Marketplace > OneSales > AutoCount 2.x)
How to create Online Shop
Upload or Download Product
3
Upload Product
Update Marketplace Cost
Download Product
Download Shop Order, Shop Payment Posting, Shop Return
3
Download Shop Order
Download Shop Payment Posting
Download Shop Return
Stock Quantity Inquiry
1
Stock Quantity Inquiry
General (OneRewards)
mater data
2
test123
tenting 123
master data 2
1
master data 22
mater data 33
1
mater data 3
Member
e-voucher
1
test
Mobile App
Point Transaction
1
test
Campaign
point adjustment
1
test testing testing testing test test test 12345
Points
point redemption
2
test
test for search engine
E-Voucher
member statement
1
test
Report
Report
1
Report
Getting Started
Setup
7
Company Setup
Leave Setup
Claim Setup
Allowance Setup
Deduction Setup
View all 7
Mobile App
1
How to access & use the AC Payroll App
Subscription Portal
Subscription Plan
12
Subscription Plans Available in AutoCount HRMS
Creating a New Subscription
Change Headcount for Payroll, eLeave & eClaim and eAttendance in Active Subscription
Subscription Renewal
Change of Subscription Plans (Headcount) for Renewal
View all 12
Billing Party
4
Change of Billing Day
Add Billing Party (SUBSCRIPTION Page)
Add Billing Party (Subscription Portal)
Payer Information
Payment / Invoice
6
Proforma Invoice (New Subscription)
Proforma Invoice (Subscription Renewal)
Payment for Unpaid Invoices
Retrieve Paid Invoice
Auto Payment
View all 6
Frequently Asked Questions (FAQ)
4
Can I change the subscription payment frequency when my current existing plan is still ongoing?
Can I Purchase the New Plan Within Free Trial Period?
Can I amend (upgrade or downgrade) the payroll, e-Leave & e-Claim, e-Attendance headcounts?
How can users make payment for their subscription?
Tools (Maintenance)
Loan
3
Create Loan
Delete / Cancel Loan Settlement
Resume Suspended Loan
General Maintenance
30
Additional Public Holiday
Assign Project
Auto calculate daily rate worker’s salary WITHOUT USING time attendance excel import
Employee Code Format
Leave Round Up
View all 30
Options
1
Excel Import
Frequently Asked Questions (FAQ)
18
Differences between Approval by Department and Approval by Hierarchy.
Differences between Flat Approval and Sequential Approval
Approval by Organization Chart: How to change employee approver?
How to limit certain users only able to view certain groups of Employees?
How to set Approval by Department?
View all 18
Reports
Report Design
19
Alternating Background Color Row
Downloadable Claim Attachment File in Claim Request Report
Downloadable Leave Attachment File in Leave Detail Report
Remark in Pay slip
Payroll Report by Department only
View all 19
Frequently Asked Questions (FAQs)
8
How to change the name of officer in EA Form?
How to copy a report from one company to another?
How to generate EA for resigned employees?
How to include inactive employee(s) in report?
Where to print EA Form and export CP8D file?
View all 8
Payroll
Employee Maintenance
26
Employee Attachment
Employee Calendar
Download LHDN Audit File
Invite Employee
Employee Statutory
View all 26
Frequently Asked Questions (FAQ)
11
How does the system calculate prorate salary for those employees who joins or resigns in the middle of the month?
What is the difference between Previous Employment Entry and Year To Date Payroll Transaction?
Can the company pay salary to multiple bank accounts of an employee?
Employee has high salary, but Process Payroll shows zero PCB amount
What is the function of Recalculate button?
View all 11
Payroll Management
8
Change Adhoc Payroll Item Period
Electronic Payment
Process Payroll
Edit Payroll Process
PCB & CP38 Receipt Details
View all 8
BIK
10
BIK Example – Motorcar
BIK - Additional Info for Prescribed Value Method
What is the Tax Exemption on BIK Received by an Employee?
BIK : APPENDIX 1 - PRESCRIBED AVERAGE LIFE SPAN OF VARIOUS ASSETS PROVIDED BY EMPLOYERS TO EMPLOYEE
BIK : APPENDIX 2 - (a) The Prescribed Value of Motorcar and Its Related Benefits
View all 10
eLeave
Leave Management
11
Leave Credit
Parent Leave Type
Leave Type
Leave Entry (Deduction)
Leave Request on Public Holidays / Rest Day
View all 11
Frequently Asked Questions (FAQ)
18
Can employee still submit attachment after the leave application has been approved?
How to change the leave entitlement?
How to check leave approval status as subscriber / payroll user.
How to decrease employee leave entitlement?
How to disallow leave application when leave balance is zero?
View all 18
Employee Leave (ESS)
2
ESS - How to Apply Leave?
ESS - How to Cancel Leave Application
Mobile App
3
Mobile - How to apply leave using mobile apps?
Mobile - How to Cancel Leave Application?
How can an employee check their leave approver in the AC Payroll app?
eClaim
Claim Management
6
Cancel E-Claim
Claim Approval Status
Claim Entitlement
Default Claim Payroll Type
Limit Claim
View all 6
Frequently Asked Questions (FAQ)
5
How to change the Payroll Type for claim without changing the default settings?
How to enable e-Claim module?
How to set formula for a claim type?
What is the difference between Claim Approval History and Claim Transaction
How to manually edit Claim bring forward?
Mobile App
2
Mobile - How to Check Claim Approval Status?
Mobile - How to Submit Claim
Employee Claim (ESS)
1
ESS - How to Submit Claim
eAttendance
Attendance Management
16
Shift Schedule
Shift Maintenance
Time Attendance Import (Excel)
Rule Maintenance
Face Recognition
View all 16
Frequently Asked Questions (FAQ)
8
How to enable e-Attendance module?
How to get WiFi SSID & BSSID using PC or Laptop for Rule Maintenance Setting?
How to change past date shift schedule?
How to calculate daily rate worker salary using excel import?
What is the most efficient way to configure the attendance module in the system?
View all 8
Mobile App
6
Mobile - How to get WiFi SSID & BSSID using AC Payroll App for Rule Maintenance Setting?
Mobile - How to setup bluetooth clocking method?
Mobile - How to clock in?
Mobile - Overtime Request
Mobile - Shift Adjustment Request
View all 6
Employee Self Service (ESS)
2
ESS - Overtime Request
ESS - Shift Adjustment Request
TA Device
4
Attendance Device Setup for Integration with AutoCount HRMS
AutoCount HRMS Setup for Time Attendance Integration
Managing Multiple i-Face Devices
Sync Attendance Device with AutoCount HRMS
Administration
Administration
5
User Type
Audit Trail
Invite User
Remove User
Invoice
Employee Self Service
Frequently Asked Questions (FAQ)
3
Can I set reminder / to do list in my calendar?
How can I view my employees on the calendar?
How to set to do list in dashboard?
Employee Self Service (ESS)
3
Profile Username
Download EA Form
Announcement
FAQ (HRMS)
Frequently Asked Questions
5
General Questions
HRMS Questions
Technical Questions
Billing Questions
Time Attendance (TA) Device
More
Formula
6
Formula : How to set lateness formula using IF ELSE function in deduction?
Formula : How do I use IF ELSE condition in allowance formula?
Formula : How to make Overtime rate rounding to two decimal point?
Formula : How to set lateness formula in deduction?
Formula : Convert overtime hour to allowance using fixed hourly rate?
View all 6
Guidelines
16
Guide to update Foreign Worker SOCSO Category
Increment Guide
Things to Take Note of When Uploading the CP22/CP22A Text File and How to Upload It.
Overnight Shift Documentation
Auto Include SOCSO & EIS Amount for Tax Relief
View all 16
API Maintenance
3
Create API Key for Open API
How to use AutoCount Cloud Payroll Open API?
Where to set up API Maintenance for AutoCount Accounting and Migration Tool?
Others - General
1
Account has been locked
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