Support

General 6

• Location
• Department
• Currency
• Numbering Format
• Tax Code

View all 6

Accounting 6

• Chart of Account
• Account Type
• Debtor
• Creditor
• Journal Type

View all 6

Sales & Purchase 6

• Area
• Credit Term
• Sales Agent
• Product
• Product Category

View all 6

Transactions 3

• Quotation
• Invoice
• Credit Note

Reports 2

• Monthly Sales Analysis
• Profit & Loss by Document

Recurring Invoice 1

• How to Set Up a Recurring Invoice

Transactions 3

• Purchase Order
• Purchase Invoice
• Purchase Return

Reports 0

Transactions 3

• Cash Book Entry
• Journal Entry
• Knock Off Entry

Reports 9

• Ledger
• Journal of Transaction
• Trial Balance
• Profit and Loss Statement
• Balance Sheet Statement

View all 9

Others 3

• Bank Reconciliation
• Customize Layout (Profit and Loss & Balance Sheet Statement)
• Show Report Header for Financial Report

Transactions 2

• Stock Adjustment
• Stock Transfer

Reports 3

• Product Profit Margin
• Stock Card
• Stock Balance

Others 2

• Product Inquiry
• Stock Card Report - Print Stock Transaction Only

Account Book Setting 8

• Company Profile
• Fiscal Year
• Opening Balance
• Stock Opening Balance
• Periodic Stock Value

View all 8

Reports 3

• Tax Transaction Listing
• Tax Payment Collection
• Outstanding Service Tax Listing

Functions 3

• SST Processor
• SST Instant Info
• GST Processor (Singapore)

Set Up in MyInvois Portal 7

• Step 1 - First Time Registration at MyInvois Portal
• Step 2(a) - Link your Company (For Sdn Bhd)
• Step 2(b) - Link your Company (Sole Proprietorships / Enterprise / Partnership)
• Step 3 - Add AutoCount as Intermediary in MyInvois Portal
• Step 4 - Add AutoCount as ERP (Getting Client ID & Client Secret)

View all 7

Set Up Your Cloud Accounting Company for e-Invoice 6

• Step 5 - Enable e-Invoice function in Cloud Accounting (including Interim Relaxation Period)
• Step 6 - Update Your Company Profile with Tax Information
• Step 7(a) - Collect & Update Your Customer's Tax Information (Method 1: Manual)
• Step 7(b) - Collect & Update Your Customer's Tax Information (Method 2: Get TIN)
• Step 7(c) - Collect & Update Your Customer's Tax Information (Method 3: Import from Excel)

View all 6

Submit Standard e-Invoice 1

• How to submit e-Invoice and print e-Invoice with QR code

Submit Consolidate e-Invoice 1

• How to do Consolidated e-Invoice

Submit Self-billed e-Invoice 1

• Submit Self-billed e-Invoice (Copy from Purchase Invoice)

Document Inquiry 1

• How to check the submission summary and submitted documents for e-Invoice

Cloud Accounting vs e-Invoice Illustrative Guide 1

• Cloud Accounting vs e-Invoice Illustrative Guide

Bank Integration 5

• Maybank Integration
• UOB Integration
• Hong Leong Bank Integration
• How to import Bank Transactions from File
• Bank Integration Listing

Subscription 14

• How to register for Cloud Accounting
• How to create company in Cloud Accounting
• How to add and change billing party
• How to subscribe
• How to Subscribe to Cloud Accounting and Obtain an e-Invoice for Your Subscription

View all 14

OCR 2

• CA Uploader
• Document Scanner

Tools 2

• Audit Trail
• File Attachment

General Topics 51

• AutoCount Cloud Accounting Frequent asked features status
• What is the differences between Periodic Inventory System & Perpetual Inventory System
• Login error – Authentication callback error. Error: exp is in the past:161213478
• How can I change the display language of Cloud Accounting?
• How can I send document through Email or WhatsApp?

View all 51

Transactions 51

• Unable to find/key in Product Code in Invoice / Purchase Invoice
• How can I key in / select Expenses Account In Purchase Invoice
• Everything about transaction's Discount
• How to perform Contra / Offset customer and supplier outstanding
• How to key in deposit received from Customer before item is delivered/Invoice is issued

View all 51

Tax 6

• Tax Rounding Algorithm (Adaptive Rounding Algorithm)
• Unable to delete SST Processor. It has been committed
• How to set default Tax Code for transaction
• Where to Change SST Taxable Period
• GST : How to handle Imported Goods Tax/Forwarder Tax (Singapore)

View all 6

e-Invoice 14

• Error ‘Detail's classification code is required for e-Invoice document.’ when save/approve invoice
• How to change the e-Invoice Start Date in AutoCount?
• How to bulk refresh e-Invoice status
• E-Invoice submission error: Minimum length is 8 characters - BUYER
• Submit document error: 403 - Forbidden

View all 14

Design Report 40

• How to resize Company Logo in Invoice Report
• How to insert Bank Details using Label in Design Report
• How to insert further description in Journal Entry Report
• How to insert signature into Invoice
• How to insert Product Code in Invoice Report

View all 40

Subscription 4

• General Questions
• Features Questions
• Security Questions
• Billing Questions

Common 3

• Product Posting
• Product
• Product Category

Point of Sale 12

• Auto Prompt
• Credit Card
• Debit Card
• Discount
• E-Wallet

View all 12

Marketplace Solution 5

• Marketplace
• Marketplace Product Category
• Online Shop
• Download Online Shop Product
• Batch Upload Product

OneRewards 9

• OneRewards Setup
• How to enable Member
• Master Data - Member Level
• Master Data - Race
• Master Data - Member

View all 9

Super Sales Analysis 1

• Super Sales Analysis

Stock 2

• Stock Transit
• Stock Card Report

Tools 2

• Background Task
• Design Report

Backend first time configuration 1

• OneSales setup

Transaction 1

• Pos Transaction

Posting 1

• Pos Posting

Installation & Configuration 2

• Frontend first time configuration
• Configuration Settings

Transactions and Functions 18

• How to login OneSales POS
• How to create a transaction
• How make payment with Credit Card
• How to make payment with Debit Card
• How to make payment with Cheque

View all 18

Setting to Kickstart PalmPOS 8

• Step 1 - How to Install PalmPOS
• Step 2 - How to Register for PalmPOS
• Step 3 - How to Login to PalmPOS
• Step 4 - How to Create New Company in PalmPOS
• Step 5 - How to Setup for e-Wallet

View all 8

Master Data 4

• Product
• Product Category
• Menu
• Product Templates

Transaction & Function 9

• How to Create Transaction
• Open Item
• Change Menu
• Cash In / Out
• Hold / Recall Bill

View all 9

Setup 6

• How to login to PalmPOS
• How to Create New Company in PalmPOS
• User Login
• Open Counter
• Create Terminal

View all 6

Subscription 1

• How to subscribe to PalmPOS (New User)

Reports 8

• Cash Receipt Report
• Cash In / Out Report
• Cheque Report
• Close Counter Report
• Credit Card Report

View all 8

Reports 11

• Daily Sales Report
• Discount Report
• F.O.C Product Listing Report
• Open Product Listing Report
• Listing By Tax Code Report

View all 11

Reports 3

• Payment Analysis Report
• Pos Profit Margin Report
• Time Analysis Report

Reports 2

• Pos Terminal Audit Trail
• Staff Attendance Report

Configurations 2

• OneSales setup (Marketplace > OneSales)
• OneSales Marketplace: Demo Mode

Online Shop Order 1

• How to sync Online Shop Order and Post to Account

Online Shop Return 0

Online Shop Payment 1

• How to sync Online Shop Payment

Configurations 2

• OneSales setup (Marketplace > OneSales > AutoCount 2.x)
• How to create Online Shop

Upload or Download Product 3

• Upload Product
• Update Marketplace Cost
• Download Product

Download Shop Order, Shop Payment Posting, Shop Return 3

• Download Shop Order
• Download Shop Payment Posting
• Download Shop Return

Stock Quantity Inquiry 1

• Stock Quantity Inquiry

e-voucher 0

Point Transaction 0

point adjustment 0

point redemption 0

member statement 0

Report 0

Setup 7

• Company Setup
• Leave Setup
• Claim Setup
• Allowance Setup
• Deduction Setup

View all 7

Mobile App 1

• How to access & use the AC Payroll App

Subscription Plan 13

• Subscription Plans Available in AutoCount HRMS
• Creating a New Subscription
• Change Headcount for Payroll, eLeave & eClaim and eAttendance in Active Subscription
• Subscription Renewal
• Change of Subscription Plans (Headcount) for Renewal

View all 13

Billing Party 4

• Change of Billing Day
• Add Billing Party (SUBSCRIPTION Page)
• Add Billing Party (Subscription Portal)
• Payer Information

Payment / Invoice 6

• Proforma Invoice (New Subscription)
• Proforma Invoice (Subscription Renewal)
• Payment for Unpaid Invoices
• Retrieve Paid Invoice
• Auto Payment

View all 6

Frequently Asked Questions (FAQ) 6

• Can I change the subscription payment frequency when my current existing plan is still ongoing?
• Can I Purchase the New Plan Within Free Trial Period?
• Can I amend (upgrade or downgrade) the payroll, e-Leave & e-Claim, e-Attendance headcounts?
• How can users make payment for their subscription?
• Can I split the invoices from the same subscription?

View all 6

Loan 3

• Create Loan
• Delete / Cancel Loan Settlement
• Resume Suspended Loan

General Maintenance 30

• Additional Public Holiday
• Assign Project
• Auto calculate daily rate worker’s salary WITHOUT USING time attendance excel import
• Employee Code Format
• Leave Round Up

View all 30

Options 1

• Excel Import

Frequently Asked Questions (FAQ) 19

• Differences between Approval by Department and Approval by Hierarchy.
• Differences between Flat Approval and Sequential Approval
• Approval by Organization Chart: How to change employee approver?
• How to limit certain users only able to view certain groups of Employees?
• How to set Approval by Department?

View all 19

Report Design 19

• Alternating Background Color Row
• Downloadable Claim Attachment File in Claim Request Report
• Downloadable Leave Attachment File in Leave Detail Report
• Remark in Pay slip
• Payroll Report by Department only

View all 19

Frequently Asked Questions (FAQs) 9

• How to change the name of officer in EA Form?
• How to export and import a report from one company to another?
• How to generate EA for resigned employees?
• How to include inactive employee(s) in report?
• Where to print EA Form and export CP8D file?

View all 9

Employee Maintenance 26

• Employee Attachment
• Employee Calendar
• Download LHDN Audit File
• Invite Employee
• Employee Statutory

View all 26

Payroll Management 8

• Change Adhoc Payroll Item Period
• Electronic Payment
• Process Payroll
• Edit Payroll Process
• PCB & CP38 Receipt Details

View all 8

BIK 10

• BIK Example – Motorcar
• BIK - Additional Info for Prescribed Value Method
• What is the Tax Exemption on BIK Received by an Employee?
• BIK : APPENDIX 1 - PRESCRIBED AVERAGE LIFE SPAN OF VARIOUS ASSETS PROVIDED BY EMPLOYERS TO EMPLOYEE
• BIK : APPENDIX 2 - (a) The Prescribed Value of Motorcar and Its Related Benefits

View all 10

Frequently Asked Questions (FAQ) 15

• How does the system calculate prorate salary for those employees who joins or resigns in the middle of the month?
• What is the difference between Previous Employment Entry and Year To Date Payroll Transaction?
• Can the company pay salary to multiple bank accounts of an employee?
• Employee has high salary, but Process Payroll shows zero PCB amount
• What is the function of Recalculate button?

View all 15

Leave Management 13

• Leave Credit
• Parent Leave Type
• Leave Type
• Leave Entry (Deduction)
• Leave Request on Public Holidays / Rest Day

View all 13

Employee Leave (ESS) 2

• ESS - How to Apply Leave?
• ESS - How to Cancel Leave Application

Mobile App 3

• Mobile - How to apply leave using mobile apps?
• Mobile - How to Cancel Leave Application?
• How can an employee check their leave approver in the AC Payroll app?

Frequently Asked Questions (FAQ) 21

• Can employee still submit attachment after the leave application has been approved?
• How to change the leave entitlement?
• How to check leave approval status as subscriber / payroll user.
• How to decrease employee leave entitlement?
• How to disallow leave application when leave balance is zero?

View all 21

Claim Management 6

• Cancel E-Claim
• Claim Approval Status
• Claim Entitlement
• Default Claim Payroll Type
• Limit Claim

View all 6

Frequently Asked Questions (FAQ) 5

• How to change the Payroll Type for claim without changing the default settings?
• How to enable e-Claim module?
• How to set formula for a claim type?
• What is the difference between Claim Approval History and Claim Transaction
• How to manually edit Claim bring forward?

Mobile App 2

• Mobile - How to Check Claim Approval Status?
• Mobile - How to Submit Claim

Employee Claim (ESS) 1

• ESS - How to Submit Claim

Attendance Management 16

• Shift Schedule
• Shift Maintenance
• Time Attendance Import (Excel)
• Rule Maintenance
• Face Recognition

View all 16

Frequently Asked Questions (FAQ) 8

• How to enable e-Attendance module?
• How to get WiFi SSID & BSSID using PC or Laptop for Rule Maintenance Setting?
• How to change past date shift schedule?
• How to calculate daily rate worker salary using excel import?
• What is the most efficient way to configure the attendance module in the system?

View all 8

Mobile App 6

• Mobile - How to get WiFi SSID & BSSID using AC Payroll App for Rule Maintenance Setting?
• Mobile - How to setup bluetooth clocking method?
• Mobile - How to clock in?
• Mobile - Overtime Request
• Mobile - Shift Adjustment Request

View all 6

Employee Self Service (ESS) 2

• ESS - Overtime Request
• ESS - Shift Adjustment Request

TA Device 4

• Attendance Device Setup for Integration with AutoCount HRMS
• AutoCount HRMS Setup for Time Attendance Integration
• Managing Multiple i-Face Devices
• Sync Attendance Device with AutoCount HRMS

Administration 5

• User Type
• Audit Trail
• Invite User
• Remove User
• Invoice

Frequently Asked Questions (FAQ) 3

• Can I set reminder / to do list in my calendar?
• How can I view my employees on the calendar?
• How to set to do list in dashboard?

Employee Self Service (ESS) 3

• Profile Username
• Download EA Form
• Announcement

Frequently Asked Questions 5

• General Questions
• HRMS Questions
• Technical Questions
• Billing Questions
• Time Attendance (TA) Device

Formula 6

• Formula : How to set lateness formula using IF ELSE function in deduction?
• Formula : How do I use IF ELSE condition in allowance formula?
• Formula : How to make Overtime rate rounding to two decimal point?
• Formula : How to set lateness formula in deduction?
• Formula : Convert overtime hour to allowance using fixed hourly rate?

View all 6

Guidelines 19

• Guide to update Foreign Worker SOCSO Category
• Increment Guide
• Things to Take Note of When Uploading the CP22/CP22A Text File and How to Upload It.
• Overnight Shift Documentation
• Auto Include SOCSO & EIS Amount for Tax Relief

View all 19

API Maintenance 3

• Create API Key for Open API
• How to use AutoCount Cloud Payroll Open API?
• Where to set up API Maintenance for AutoCount Accounting and Migration Tool?

Others - General 2

• Account has been locked
• Two Factor Authentication

Getting Started & Setup 4

• Welcome to HRMS (Singapore) Help Center
• Overview of Payroll Journey
• Renew Subscriptions
• Update Billing Party

Dashboard 1

• To-Do List in Dashboard

My Leave 2

• Leave Request
• Check My Leave Approval

My Calendar 1

• To-Do List in My Calendar

Dashboard 1

• Announcement

Company 5

• Maintain Company Info
• Maintain Company Pay Details
• Apply Leave Unit
• Share Document
• Post Payroll Figures to AutoCount Accounting

Employee 12

• Personal Info
• Family & Emergency
• Career & Education
• Work Calendar
• HR Letter Writer

View all 12

Excel Import 1

• Excel Import (Employee)

User Maintenance 1

• User Maintenance

Setting 2

• Department
• Calendar

Dashboard 0

TA Import 1

• Time Attendance Import

Payroll Process 9

• Payroll Run with Predefined Schedule
• Payroll Run with Adhoc Payroll
• Add and Remove Employee(s)
• Add Payroll Details
• Bulk Add Item

View all 9

Excel Import 1

• Excel Import (Payroll)

Setting 4

• Payroll Profile
• Payroll Items
• Overtime Items
• Formula

Dashboard 1

• Dashboard

Management 6

• Leave Entry
• Leave Credit
• Leave Transaction
• Leave Balance
• Employee Approvers

View all 6

Excel Import 1

• Excel Import (E-Leave)

Setting 3

• Leave Type
• Leave Type Scenario
• Entitlement Group

E-Attendance 1

• E-Attendance

E-Claims 1

• E-Claims

Report 3

• Report(s)
• Report Data Preview
• Send Payslips to Employee(s)

HR Letter 2

• HR Letter
• HR Letter Modification Toolbar

Report Management 1

• Upload Customised Report Formats

Mobile Apps 11

• Installation and Login to HRMS Mobile App
• Leave
• Payslip
• My Approval
• Announcement

View all 11

General Questions 5

• Q1: What is AutoCount HRMS SG?
• Q2: Why should I choose AutoCount HRMS?
• Q3: What HR modules does Autocount offer?
• Q4: Does the system support multiple companies or branch management?
• Q5: Can I submit government tax forms through AutoCount HRMS?

FAQ for Payroll Users 25

• How can I change an employees' email address?
• Can I delete the account of resigned employees?
• How to add my company's logo?
• How to assign manager roles and provide access to approval functions?
• How do I enter employees' confirmation/recognition date?

View all 25

FAQ for Employees 6

• How to accept an invitation and log-in to my HRMS account?
• What can I do if I forgot my password?
• How to view my payslip?
• Why can't I apply for leave?
• How to check my leave records and balances?

View all 6