Frequently Asked Questions (FAQ)

Frequently Asked Questions

How does the system calculate prorate salary for those employees who joins or resigns in the middle of the month?
This guide will explain how the system prorate salaries for employees who joins / resigns in the middle of the month. The calculation will be based on bas...
Fri, 21 Mar, 2025 at 3:10 PM
What is the difference between Previous Employment Entry and Year To Date Payroll Transaction?
This guide will explain the differences between Previous Employment Entry and Year to Date Payroll Transactions. Previous Employment Entry - Is for employ...
Fri, 21 Mar, 2025 at 3:11 PM
Can the company pay salary to multiple bank accounts of an employee?
Yes, company can pay salary to multiple bank accounts of an employee, but the payroll user must maintain details of the employee in their respective profile...
Tue, 18 Mar, 2025 at 12:29 PM
Employee has high salary, but Process Payroll shows zero PCB amount
There's a lot of factor on why your employee has zero PCB deductions even though they have a high income. Here are a list of items you may check for:  ...
Fri, 21 Mar, 2025 at 12:06 PM
What is the function of Recalculate button?
The recalculate button will automatically appear next to the employee’s name whenever there's any sort of manual adjustment made on an employee’s payro...
Mon, 24 Mar, 2025 at 4:38 PM
What is the function of reset button?
The reset button is hidden in the three dot next to the employee’s name and it's main function is to reset any sort of manual adjustment made on an emp...
Mon, 24 Mar, 2025 at 4:41 PM
Where to download the SOCSO + EIS text file?
This guide will assist you in downloading the SOCSO + EIS txt file. To download the SOCSO + EIS txt file, ensure that the payroll has been processed and ...
Mon, 24 Mar, 2025 at 4:49 PM