Frequently Asked Questions (FAQ)
Frequently Asked Questions
The system calculates prorated salary based on the employee’s basic rate divided by the total days in the calendar month, multiplied by the actual working d...
Tue, 9 Jun, 2026 at 9:09 AM
Previous Employment Entry and Year-To-Date Payroll Transactions are used to ensure accurate PCB calculations and maintain complete payroll history for prope...
Tue, 9 Jun, 2026 at 9:09 AM
Yes, the company can pay salary into multiple bank accounts for a single employee. However, the payroll user must maintain the employee’s bank account detai...
Mon, 8 Jun, 2026 at 11:17 AM
There are several reasons why an employee may have zero PCB deductions despite having a high income: Possible Causes: Incorrect Tax Status Tax Borne ...
Mon, 8 Jun, 2026 at 11:18 AM
The Recalculate button appears next to an employee's name whenever manual changes are made to their payroll details after payroll has been processed. It...
Mon, 8 Jun, 2026 at 11:19 AM
The Reset button is available under the three-dot menu next to an employee's name in the payroll process screen. Its purpose is to remove all manual adj...
Mon, 8 Jun, 2026 at 11:20 AM
Users can download the SOCSO & EIS Text File through the Electronic Payment module. Steps to Download the SOCSO & EIS Text File: Go to Payroll ...
Mon, 8 Jun, 2026 at 11:20 AM
A resigned employee may be missing from the payroll process due to the following reasons: Employee maintenance is deactivated Employee has already bee...
Mon, 8 Jun, 2026 at 11:21 AM
Zakat is an optional Islamic contribution that employees may request to be deducted directly from their monthly salary. It must be set up manually for each ...
Mon, 8 Jun, 2026 at 11:25 AM
Tabung Haji deduction is a voluntary employee contribution where a fixed amount is deducted from the employee’s salary and recorded under their Tabung Haji ...
Mon, 8 Jun, 2026 at 11:26 AM