Frequently Asked Questions (FAQ)

Frequently Asked Questions

How to Maintain ASN?
Amanah Saham Nasional (ASN) deduction is a voluntary employee contribution where a fixed amount is deducted from the employee's salary and allocated to ...
Mon, 8 Jun, 2026 at 11:27 AM
Overtime Hours Showing in Overtime Report but Overtime Amount Not Showing in Payroll?
This issue usually occurs because the Time Attendance Import has not been processed. The Overtime Report only displays overtime hours captured from the Time...
Mon, 8 Jun, 2026 at 11:28 AM
Time Attendance Import Show Overtime (OT) but in Payroll show 0.00?
This issue usually occurs because an Overtime Group has not been assigned to the employee in Employee Maintenance. Although the overtime hours have been imp...
Mon, 8 Jun, 2026 at 11:29 AM
Why Do Payroll Summary Reports Show Doubled Amounts between Payroll Process and Reports?
This issue usually occurs when there are duplicate payroll entries for the same period, most commonly because both a Month End Payroll and a Year-to-Date (Y...
Tue, 9 Jun, 2026 at 9:11 AM
Why does the Bonus Payroll Process not Calculate Statutory Contribution?
This issue usually occurs because the statutory contribution settings for Bonus Payroll are not enabled in the company's contribution settings. As a res...
Tue, 9 Jun, 2026 at 9:12 AM
Why can an employee only view the April 2026 payslip when payroll has been processed from January to April 2026?
Scenario:  The payroll process has been completed for January to April 2026, but the employee is only able to view the April 2026 payslip in the AC Payroll...
Fri, 12 Jun, 2026 at 11:57 AM
Why does Payroll Process show a duplicate allowance even though the Adhoc Payroll Item was keyed only once?
Scenario:  Allowance was keyed once in Adhoc Payroll Item.  However, during Payroll Process, the allowance appears twice.  Possible r...
Fri, 12 Jun, 2026 at 12:19 PM
Why are unpaid leave deductions incorrect?
Scenario:  The unpaid leave deduction amount shown in the payroll process is different from what I expected. Example:  Employee Basic Salary : RM10,00...
Fri, 12 Jun, 2026 at 3:08 PM