Frequently Asked Questions (FAQ)

Frequently Asked Questions

How to Maintain ASN
This guide will assist you in maintaining the monthly recurring ASN deductions for each employee. Steps to set up ASN Deduction: 1. Go to Payroll &...
Wed, 22 Oct, 2025 at 3:09 PM
Overtime Hours Showing in Overtime Report but Overtime Amount Not Showing in Payroll?
Scenario: Overtime Report has OT hours for employee ALI:  Payroll process show Overtime for employee ALI: Possible reason: Time Atte...
Mon, 25 May, 2026 at 12:37 PM
Time Attendance Import show Overtime (OT) but in Payroll show 0.00
Scenario: Time Attendance Import show Overtime for Work Days for employee ALI: Payroll process show Overtome amount 0.00 for employee ALI: ...
Mon, 25 May, 2026 at 10:37 AM
Why Payroll Summary Report shows doubled amounts between Payroll Process and Reports?
Scenario:  Payroll summary report when preview from Payroll Process > Summary Files > Payroll Report > Payroll Summary Report:  Payrol...
Mon, 25 May, 2026 at 12:42 PM
Why Bonus payroll process does not calculate statutory contribution?
Scenario:  Month End process: Bonus process: Possible reason:  The statutory deduction setting for the Bonus payroll process is...
Mon, 25 May, 2026 at 2:51 PM