Frequently Asked Questions (FAQ)
Frequently Asked Questions
Amanah Saham Nasional (ASN) deduction is a voluntary employee contribution where a fixed amount is deducted from the employee's salary and allocated to ...
Mon, 8 Jun, 2026 at 11:27 AM
This issue usually occurs because the Time Attendance Import has not been processed. The Overtime Report only displays overtime hours captured from the Time...
Mon, 8 Jun, 2026 at 11:28 AM
This issue usually occurs because an Overtime Group has not been assigned to the employee in Employee Maintenance. Although the overtime hours have been imp...
Mon, 8 Jun, 2026 at 11:29 AM
This issue usually occurs when there are duplicate payroll entries for the same period, most commonly because both a Month End Payroll and a Year-to-Date (Y...
Tue, 9 Jun, 2026 at 9:11 AM
This issue usually occurs because the statutory contribution settings for Bonus Payroll are not enabled in the company's contribution settings. As a res...
Tue, 9 Jun, 2026 at 9:12 AM
Scenario: The payroll process has been completed for January to April 2026, but the employee is only able to view the April 2026 payslip in the AC Payroll...
Fri, 12 Jun, 2026 at 11:57 AM
Scenario: Allowance was keyed once in Adhoc Payroll Item. However, during Payroll Process, the allowance appears twice. Possible r...
Fri, 12 Jun, 2026 at 12:19 PM
Scenario: The unpaid leave deduction amount shown in the payroll process is different from what I expected. Example: Employee Basic Salary : RM10,00...
Fri, 12 Jun, 2026 at 3:08 PM