1. Is it possible for AutoCount Cloud Payroll to accommodate clock-in from multiple locations or devices within same company? What steps should I take?

Yes, it is possible. When setup with multiple locations or devices for the same company, you can input the new serial number and configure the setup accordingly.

2. How should I proceed when transferring a device to another company?

To transfer the current device to another company, it is necessary to delete the data on the device and remove the associated serial number from cloud payroll.

3. What is the process for deleting data on a device?

Go to data mgt, select "Delete Data," and choose "Delete All Data" to erase the data on the device.

4. What should be done if data fails to sync back to Cloud Payroll?

Simply restart (turn off and on) your device power switch and ensure that it is connected to the internet for data synchronization.

5. Why might employee data not sync to the device?

This issue could be credited to either no internet connection or the absence of an added serial number in the cloud payroll as well as the cloud server settings on the device.

6. Where can employee data on the device be checked?

Check the data synchronization in user mgt. by clicking on "All Users" to review employee details.

7. Can a new employee be added to the device, with the profile syncing to AutoCount Cloud Payroll?

Users cannot add employees by using the device. Users will still need to create the employee profile in the cloud payroll system. Then it will automatically sync with the device.