• 1. What are the subscription options available?
  No additional or hidden charges with flexible billing options, opt for monthly or yearly plan that suits you best.
• 2. How much does AutoCount HRMS cost?
  AutoCount HRMS is charged by based on number of headcounts and modules selected. Enjoy more savings and never pay for more than what you need. Easily check the charges with our online calculator here.
• 3. What if I need to increase or decrease my employee headcounts during my subscription period?
  Upgrades are pro-rated, which enable users to upgrade/downgrade at any time via our self service portal..
• 4. Will there be any reminders before my subscription/plan expires?
  Yes, we will send you reminders via email, 7 days before the expiry of your plan and another email 3 days before the expiry. We will again send a notification via email on the day of expiry and finally 3 days after the expiry.
• 5. How do I renew the subscription/plan?
  You will be able to proceed with the renewal via our subscription portal, if you need assistance our support team will be able to assist you on this. You can also follow this video guide for a step-by-step guide.
• 6. What happens when my plan expires?
  After your subscription expires, you still have access to the system for 3 days. During this grace period, there will be no limitation imposed. However, after 3 days the system will be switched to a limited access mode which only allows you to view data and generate government-related reports.
• 7. Limited access mode
  In this mode, users have restricted capabilities within the system, users can only view information no changes can be made. However, pay slips can be downloaded and report generation is limited to Government Reports such as SOCSO, EPF listings, and EA Forms.
• 8. Locked Subscription
  If a subscription remains expired for one year without being transitioned to a free plan, the account will be locked and access limited. While your data remains securely stored and accessible, a RM100 reactivation fee is required to restore full functionality. Please contact our Sales or Support team for assistance.
• 9. Penalty Charges
  A late renewal fee applies to accounts that have been expired for more than 30 days. This fee is equal to 50% of your next invoice. Please note: this charge only applies to monthly renewals; the fee is waived for any yearly renewals. 
• 10. Will I be able to get a Performa Invoice (PI) before making payment?
  Yes, the system will automatically generate a PI for your reference 3 days before your plan expires, however you may also generate it anytime via the subscription portal.
• 11. Where can I request an invoice after making payment?
  An invoice will be automatically generated once payment is received. It will be located within the subscription portal under the payment tab.
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