• 1. Why Choose AutoCount HRMS?
  With more than 20 years of experience and certified by LHDN (Malaysia), AutoCount HRMS is currently serving more than 20,000 companies processing payroll for over 450,000 employees every single month. From our humble on-premises system to the current Cloud HRMS our end goal is to help businesses maximize their efficiency while maintaining accountability, instead of worrying about the mundane repetitive task of processing payroll, business owners can focus on their day-to-day tasks and their employees.
• 2. Can I get a free trial?
  Yes, we do offer a free trial that you can use to evaluate the system. However, we recommend getting in touch with our Sales Team for them to provide you with a detailed explanation of the system and even help you get started more easily. Contact us at sales@autocountsoft.com or WhatsApp us.
• 3. How to get started?
  With AutoCount’s HRMS no technical skills required, nothing to be installed and no servers required, just register an account and you are good to go. We do have a very easy to follow step by step guide available Here.
• 4. I have a large number of employees, can AutoCount help?
  Definitely! We have a dedicated Implementation Team that can be assigned to our clients during the initial stage of setting up the system for a fee. They will ensure that all the setup process goes smoothly while being in close contact with your team. Once the setup is complete and your first payroll process is complete, they will then handover their duties to our Support Specialist to handle your future support needs.
• 5. What kind of support is available?
  We have multiple channels of support that will be available for our users, depending on your preferred contact method which includes Email, Phone and Live Chat. Our support is available during standard business hours from 9am to 6pm (GMT +8), Monday to Friday.
• 6. I wish to have local support and services, can AutoCount provide such services?
  We have an established dealer network and local support in selected area ready to serve our product users.
• 7. Are there any self learning methods available?
  A series of complete Free Training on youtube and quick start guide to assist user on questions met, and steps on each settings. [Video Library]
• 8. How often is the system updated?
  We strive to provide the best possible experience for our users, by providing frequent enhancement cycles with new features or fixes several times each year. The best part is that since this is a cloud-based system it will require our users no effort as the update will automatically be applied with minimal disruption as it is usually done during off-peak hours.
• 9. What are the contract terms?
  We aim to provide flexible contract options to better suit more businesses, we have our Monthly and Annual Subscription. We would recommend getting in touch with our Sales Team for a better understanding of which plans are suitable for your business. Contact us at sales@autocountsoft.com or WhatsApp us.
• 10. What Kind of plans or packages are available?
  We cater to many customers in a variety of sectors, we currently have 3 plans which are Premium, Express and Accountant Plans. Premium Plan- A very modular subscription where users can customize their selection of modules which include our eLeave, eClaim and eAttendance modules suitable for businesses of any size.
  Express Plan- Simple and basic plan suitable for SMEs who only need to handle their basic payroll needs like processing payroll, providing payslips and generating reports at a very affordable price.
  Accountant Plan- A plan built for registered accountants only, enabling you to handle your client’s payroll needs from the cloud.