Users can edit or cancel a claim via Employee Self Service (ESS) after submitting a request.
Steps to Cancel a Pending Claim:
1. Go to ESS > My Claim > Claim Request.
2. Locate the claim and click the cross
ℹ️ Note: Once a claim has been Submitted or Approved, it cannot be cancelled.
Steps to Edit a Claim:
1. Go to ESS > My Claim > Claim Request.
2. Locate the claim and click the pencil icon.
ℹ️ Note:
Whether a claim can be edited depends on its status:
Status | Editable? | What to Do |
Draft | Yes | Edit freely before submitting. |
Submitted | No | Contact your approver to reject the claim, then re-submit a corrected version. |
Rejected | No | Create and submit a new claim request with the correct details. |
Approved | No | Contact HR for assistance if a correction is needed. |