Frequently Asked Questions (FAQ)
Frequently Asked Questions
Leave Closing and Claim Closing are year-end processes used to finalise employee balances and carry forward eligible balances to the next year. The main dif...
Tue, 9 Jun, 2026 at 10:09 AM
EA Assistant at Payroll Closing allows users to manually modify certain EA form details such as description, pension, and annuities. However, fields invo...
Sun, 7 Jun, 2026 at 3:34 PM
The Leave Cutoff Day in Company Profile is not related to the Leave Cut Off Date used during payroll processing. Leave Cutoff Day – Used to determine th...
Tue, 9 Jun, 2026 at 10:10 AM
If you start using AutoCount Cloud Payroll in the middle of the year, you should import your employees' previous payroll data using the YTD PRTrans temp...
Tue, 9 Jun, 2026 at 10:12 AM
You can control whether specific payroll items are included in statutory contribution calculations such as EPF, SOCSO, EIS, and PCB (Tax). This allows payro...
Sun, 7 Jun, 2026 at 3:38 PM
The Excel Import feature allows users to create or update employee records in bulk, reducing manual data entry and improving data management efficiency. ...
Sun, 7 Jun, 2026 at 3:39 PM
My Calendar displays company holidays, leave schedules, and reminders. Only users whose accounts are linked to an employee profile can access this feature. ...
Sun, 7 Jun, 2026 at 3:39 PM
Approval requirements can vary based on an employee’s position within the organization. For example: Staff – Requires approval from Manager and Head of D...
Sun, 7 Jun, 2026 at 3:40 PM
Yes. You can restrict a Payroll User from viewing employees' Basic Rate information by configuring the user's authorisation settings. Steps to Re...
Sun, 7 Jun, 2026 at 3:41 PM