Frequently Asked Questions (FAQ)

Frequently Asked Questions

What are the Differences Between Leave Closing and Claim Closing?
Leave Closing and Claim Closing are year-end processes used to finalise employee balances and carry forward eligible balances to the next year. The main dif...
Tue, 9 Jun, 2026 at 10:09 AM
What is EA Assistant at Payroll Closing?
EA Assistant at Payroll Closing allows users to manually modify certain EA form details such as description, pension, and annuities. However, fields invo...
Sun, 7 Jun, 2026 at 3:34 PM
Is the Leave Cutoff Day in the Company Profile Setting Related to the Leave Cut Off Date Field When Processing New Payroll?
The Leave Cutoff Day in Company Profile is not related to the Leave Cut Off Date used during payroll processing.  Leave Cutoff Day – Used to determine th...
Tue, 9 Jun, 2026 at 10:10 AM
How to Upload Year-to-Date Payroll Transactions?
If you start using AutoCount Cloud Payroll in the middle of the year, you should import your employees' previous payroll data using the YTD PRTrans temp...
Tue, 9 Jun, 2026 at 10:12 AM
How to Control Statutory Contributions for Different Payroll Items?
You can control whether specific payroll items are included in statutory contribution calculations such as EPF, SOCSO, EIS, and PCB (Tax). This allows payro...
Sun, 7 Jun, 2026 at 3:38 PM
How to Upload Employee Information Using Excel import?
The Excel Import feature allows users to create or update employee records in bulk, reducing manual data entry and improving data management efficiency.  ...
Sun, 7 Jun, 2026 at 3:39 PM
How to View Company Holidays in My Calendar?
My Calendar displays company holidays, leave schedules, and reminders. Only users whose accounts are linked to an employee profile can access this feature. ...
Sun, 7 Jun, 2026 at 3:39 PM
How to Set Different Approval Levels for Managers and Staff?
Approval requirements can vary based on an employee’s position within the organization. For example: Staff – Requires approval from Manager and Head of D...
Sun, 7 Jun, 2026 at 3:40 PM
Can a Payroll User be Restricted from Viewing Basic Rate?
Yes. You can restrict a Payroll User from viewing employees' Basic Rate information by configuring the user's authorisation settings.  Steps to Re...
Sun, 7 Jun, 2026 at 3:41 PM