This guide will explain the possible scenarios if a resigned employee is missing from the payroll process.


Scenario: 

An employee resigned on 20.05.2025, but when running the payroll process for May 2025, they were missing.








Possible reason:

A. Employee maintenance is deactivated

B. Employee has run in different payroll process



Possible (A) : Employee maintenance is deactivated


1) Go to Payroll > Employee Maintenance under Employee.




2) Select the resigned employee and click edit.





3) On the employee profile, make sure the “Is Active” option is ticked.





4) After ticking the option, click Save to save the changes.




5) Afterward, you can return to the payroll process and re-run payroll for that particular month. 





Answer (B) : Employee has run in different payroll process


1) Go to Payroll > Process Payroll and check if more than one payroll process was created for the same payroll period in that month.





2) If more than one payroll process exists for the month, click Edit on each process.





3) Then look for the specified employee.





4) Each employee can only be processed once per month in the payroll process.





By : Azirah 250620