General Topics

Where to download Subscription Invoices
Question: Where can I download Invoices for my Cloud Accounting subscription? Answer: 1) Go to Subscription Portal. 2) Click on Payment...
Wed, 27 Sep, 2023 at 12:48 PM
How to print half page report in A4?
Question: How do I print half page Payment Voucher in portrait format of A4? Answer: 1) Select your report and click on OK to print, in preview mode, ...
Thu, 28 Sep, 2023 at 10:44 AM
Unable to Send Document by WhatsApp
Question: Why there is no pop-up for me to select contact to send document when use Send Document by WhatsApp? Answer: This is because pop up ...
Tue, 31 Oct, 2023 at 12:02 PM
How to change login email address
Question: How to change login email address? Answer: 1) Login one account book, and go to User Profile. 2) Go to Account Settings and c...
Tue, 31 Oct, 2023 at 12:24 PM
Change info in Company Profile but Report Header in reports remain the same
Question: I have changed info in Company Profile, but why are reports like Invoice Report header not updated? Answer: This is due...
Wed, 31 Jan, 2024 at 2:58 PM
How to adjust foreign bank account’s home balance
Question: My USD bank account already zero balance, but my home balance in MYR still have balance. How to adjust it? Answer: You may use Journ...
Fri, 24 May, 2024 at 10:50 AM
Commit SST Processor error - Please fill in SST-02 Info before commit
Question: When I want to commit the SST Processor, the system prompted error "Please fill in SST-02 Info before commit". Where can I fill in the ...
Fri, 28 Jun, 2024 at 2:23 PM
How to check subscription expiry date
Question: How do I check my subscription expiry date? Answer: 1) Go to Cloud Accounting Dashboard. On top right, click on small arrow and select ‘S...
Fri, 6 Sep, 2024 at 2:38 PM
No selection of Inventory Product for Product Type
Question: In product maintenance, why I cannot select Inventory Product as Product Type? The only available selection are Non-Inventory and Service Product...
Mon, 30 Sep, 2024 at 9:31 PM
How to make an account as a sub-account or change the Parent Account of an account?
Question: I have created a bank account but I want to move it under Cash At Bank as a sub account, how to do that? *We will use ABC BANK as an example....
Fri, 1 Nov, 2024 at 10:23 AM